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Case Study Showcase

Automated Claims Processing

GenAI for rapid insurance claim extraction and validation

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Company Profile

A top-tier national property and casualty insurance carrier.

Industry

Insurance

Region

North America

About the Client

Our client is a major insurance provider handling over 100,000 claims per month. Their manual claims processing was slow, prone to errors, and a major source of customer dissatisfaction during critical moments of need.
0%

Processing Speedup

0%

Accuracy in Validation

0 Months

Implementation Time

Challenge

The core challenge was the variety and volume of 'unstructured' data. Adjusters spent 60% of their time manually transcribing data from physical documents rather than actually making settlement decisions. This led to a claims backlog that grew by 15% year-over-year, increasing operational costs and frustrating policyholders.

  • Extremely high per-claim processing costs.
  • Inconsistent decision-making across different adjustment teams.
  • High rate of human error in data entry from physical forms.
  • Slow turnaround times affecting customer NPS scores.

The Solution

Intelligent Insurance Automation

WebbyButter built a custom Intelligent Document Processing (IDP) suite specifically for insurance workflows. We utilized multi-modal AI models that can 'see' damage in photos and 'read' complex medical and repair invoices simultaneously. The system cross-references claim data against policy terms in real-time, flagging potential fraud or discrepancies for human review.
Process Architecture Diagram

The Outcome

Redefining Insurance Efficiency

Processing speed increased by 75%, with 40% of standard claims now being 'straight-through processed' from intake to payment without human intervention. The cost per claim decreased by 50%, and customer satisfaction scores (NPS) rose by 25 points as policyholders received their payouts much faster.
0%

Efficiency Gain

0%

Cost Per Claim Reduction

0pt

NPS Increase

Case Study
"WebbyButter has helped us turn a complex, manual process into a seamless digital experience. It's a game-changer for our business and our customers."
Chief Operations Officer

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