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Content Recommendation Engine

High-performance hybrid streaming recommendation engine

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Company Profile

A rapidly growing video-on-demand platform with 10M+ subscribers.

Industry

Media & Entertainment

Region

Global

About the Client

The client is a leading streaming service provider specializing in niche international content. With a library of over 50,000 titles, they were struggling to help users find relevant content, leading to higher churn rates and lower session durations.
0%

Watch Time Increase

0 Months

Speed to Result

0M+

Daily Active Users

Challenge

The primary challenge was the 'cold start' problem—how to recommend new content to new users without enough historical data. Existing algorithms relied too heavily on simple collaborative filtering, which often suggested the same blockbuster titles to everyone, ignoring the unique interests of smaller user segments.

Furthermore, the system couldn't handle real-time context, such as the time of day or the device being used, which are critical factors in streaming behavior.

  • Rising churn rates due to poor content discovery.
  • Inability to personalize recommendations for new users.
  • High latency in updating recommendations after a user finished a show.
  • Manual curation of 'trending' lists was slow and biased.

The Solution

Hybrid Neural Recommendation Engine

WebbyButter engineered a multi-stage recommendation pipeline. We implemented a Transformer-based model that treats a user's watch history as a sequence of events, allowing the AI to understand the 'evolution' of their tastes. This is combined with content-based filtering that analyzes the actual video metadata and transcripts to find subtle similarities between shows.
Process Architecture Diagram

The Outcome

Streaming Growth at 10x Velocity

Within four months of launch, average watch time per user increased by 55%. The platform saw a significant decrease in search-to-play time, as users were finding relevant content much faster. The AI-driven discovery improved the visibility of long-tail content, maximizing the ROI of the client's entire library.
0%

Watch Time Growth

0%

Churn Reduction

0ms

API Latency

Case Study
"WebbyButter's AI engine is the reason our users stay longer and come back more often. It's the most impactful technical change we've ever made."
VP of Engineering, Streaming Co.

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